Privacy Policy

Mail Roll (referred to as "we" throughout this policy) are committed to protecting and respecting your privacy and keeping personal information secure. This policy applies to our email sending service, and to our associated websites. Those websites are (and its subdomains). All of these websites are referred to as ‘our website’ in this policy.

This policy (together with our Terms of Use and Anti-Spam Policy and any other documents that they refer to) sets out:

  1. details of the personal information that we may collect from you.
  2. information about how we use your personal information.
  3. information about the limited way we share your information with our partners.
  4. information about how we store your information.
  5. information about your rights.

2. Who is this policy addressed to?

When we refer in this policy to ‘you’, we are referring to a customer of our services, or a person visiting our website. We are not referring to a person receiving an email sent by a customer using our service, or a person on a mailing list maintained by one of our customers. We refer to those people in this policy as ‘Contacts’. We do not have any relationship with Contacts, and process information relating to them solely for the purposes of providing our service to our customers. When we refer to a ‘marketing list’ in this policy, we are referring to details of Contacts (including their email addresses) processed by us on your behalf to provide you with our Mail Roll service.

If you are a Contact and wish to cease receiving emails from one of our customers, please unsubscribe directly using the unsubscribe link in the customer’s email message, or contact the customer directly.

If a Contact makes a direct request to be removed from the marketing list of one of our customers, we may do so on behalf of our customer, while providing notice to the customer of the Contact’s request. Our customer is the data controller in respect of Contacts’ personal data, and Contacts should consult our customer’s own Privacy Policy for details on the customer’s data protection practices. We will never use and disclose the Contact email addresses to send our own informational and promotional content. We may conduct analysis on the events (such as unsubscribes, clicks, and opens) arising from emails sent using our service this will never be in relation to a specific Contact. It will always be on an aggregated and anonymised basis, which does not identify any individual Contact.

3. Information we may collect from you

We may collect and process the following data about you:

  1. Information that you provide to us. You may give us your information by filling in forms on our website or by corresponding with us by email, live chat, phone or otherwise. This includes information you provide when you register to use our service, respond to any surveys that we send to you to complete, and when you contact us for any reason. When you register for our service we will collect your username, email, password, your business category, AWS access keys and your IP address. If you contact us, we may keep a record of any information contained in the correspondence.
  2. With regard to each of your visits to our website, we will collect your IP address. This information is used for fraud and abuse detection.
  3. We also collect data from you for the purposes of retargeting – see the ‘Retargeting’ section below.
  4. When using our paid service, you will be asked for financial details such as credit/debit card information. The processing of these payments is carried out by our payment processor, Stripe. We do not store any credit or debit card information on our servers. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. (This is the most stringent level of certification available). Their security assurances and Privacy Policy are available on their website.

4. How we use your personal information

We use information held about you for the following purposes:

  1. to provide you with information or services that you request from us, including responding to any requests for assistance with the service.
  2. to send you newsletters about our service and notify you about any changes to the service.
  3. to carry out our obligations arising from any contracts entered into between you and us.
  4. to administer our site and for internal operations, including troubleshooting.
  5. to help optimise and develop our service, for example through statistical analysis and research on your use of our service.
  6. as part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity.
  7. and to carry out retargeting advertising.

5. Security

All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by Stripe over encrypted connections using SSL technology.

We take security very seriously, and ‘privacy by design’ is baked into our engineering and product development principles but as with any online service, despite our use of leading security tools and techniques, the personal data we hold about you can never be 100% immune from unauthorised access.

6. Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, notify you, and place notices on other areas of the site, so that you may be aware of the information we collect and how we use it at all times.

7. Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to [email protected]